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F.A.Q's

WHAT IS A CERTIFICATION COURSE? HOW LONG DOES IT TAKE?

  • A Certification Course is a required part of being able to service for a client. Certification courses are taught by a Qualified Instructor of the client to train and provide comprehensive information about the client and how to best serve its customers.

  • Certification courses average between two to six weeks long depending on the client. Courses are Monday thru Friday and are between 2-4 hours a day in length. 

  • Certification is done online in the comfort of your home with different class times available to choose from that best fits your needs! 

DO I HAVE TO PAY FOR ANYTHING?

  • As an independent contractor, you are responsible for the costs and equipment required for you to get started. 

  • At Home Virtual Solutions, LLC requires each agent to pass a certification course of their choice. 

  • Certification is a small investment that can cost as little as $9.99, depending on which client you choose.                                                        

Why do I have to pay before I am able to work?

It's an investment in your future! You would pay for certification to be a Veterinary Assistant or nearly any other trade. To be a Veterinary Assistant, you would have to enroll in a certification course. Tuition ranges from $2,995 to $5,430 to be a certified Veterinary Assistant. You would have to commute back and forth to that certification class, pay for a babysitter if you have children at home. Certification to become a Veterinary Assistant is usually 12 months or more. After taking the final exam and passing, you would then receive your certification.

 

This is no different than becoming a Customer Service Professional! You must become certified to begin working. 

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CAN I USE A CELL PHONE OR TABLET?

  • No, mobile devices are not currently supported.

WHAT ARE THE SYSTEM AND EQUIPMENT REQUIREMENTS?

  • Desktop or laptop capable of running Windows

  • Windows 7 or newer

  • Dual-core 2.8 GHz or better processor, Intel Core i class or AMD Phenom X2 class or better. Atom, Celeron, Pentium and Opteron processors are not permitted at this time. 

  • Macintosh computers must have an Intel Core i5 2.7 GHz processor or better. Mac users will have to run Bootcamp on their devices. 

  • Hard-wired DSL, broadband or fiber optic internet connection (no WiFi). Standard connection and speed must be a minimum of 3.0 MBPS download and a minimum of 1.0 MBPS upload. 

  • Hard-wired telephone service (land line/home phone service)

  • A USB headset and mouse for online certification 

  • A telephone headset or dial pad for taking live customer calls

WHAT ARE THE BASIC REQUIREMENTS TO QUALIFY? 

  • You must be at least 18 years of age.

  • No, you do not need a GED or diploma.

  • You must be a United States Citizen and residing in any state (unfortunately however at this time opportunities are not available for prospective agents residing in CA, CT, MA, OR, MD, or NY). 

  • Prospective agents must speak English; opportunities are also available for Bilingual.

WILL THERE BE A BACKGROUND CHECK OR DRUG TEST?

  • Yes, as a CSP you will be dealing with customers' personal and private information like credit card numbers, phone numbers, names and addresses. In order to keep maintain security, all CSPs must pass a background check. The background check typically examines information from the applicant's past 7 years. Records of theft, fraud or felonies will not be accepted. 

  • A few of our clients require our contractors to pass a drug screening.

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AM I AN EMPLOYEE OR AN INDEPENDENT CONTRACTOR?

  • All CSPs, also known as agents or representatives, are independent contractors, NOT employees.

  • As an independent contractor, you are responsible for your own taxes. You will recieve a MISC 1099 form, as we are required to report to the IRS. Please consult with a tax professional for questions and proper filing of income. You can also view information from the IRS website regarding deductions: https://www.irs.gov/businesses/small-businesses-self-employed/home-office-deduction 

  • You are contracted and working for yourself, but provide services for At Home Virtual Solutions, LLC.

WHAT ARE THE PERKS OF BEING AN INDEPENDENT CONTRACTOR?

  • Work under our business license without having to purchase your own. Bypass annual business fees, taxes, insurance, and legal fees. 

  • Take time off when you desire (up to three weeks at a time).

  • Set your own schedule, pick your own hours, and work around your lifestyle. 

  • Work for up to three clients. 

  • Opportunity to earn incentives, promotions, and course vouchers when offered. 

HOW OFTEN AND HOW WILL I BE PAID?

  • You will be paid via direct deposit or paper check and will receive a detailed invoice.

  • You will be paid on the 15th and last day of every month. 

  • Most agents earn between $9 and $16 per hour.

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